As a Salesforce Administrator for the Online Banking for Business (OLBB) project at BMO, I was responsible for customizing standard and custom objects, implementing automation using Flows and Process Builder, and managing roles, profiles, and permissions. I developed over 100 CRM reports and dashboards to support data-driven decisions and cut down update delays by 45%.
Reduced unauthorized access by 90% through advanced security configurations.
Enhanced reporting speed and accuracy with 100+ reports and 75 dashboards.
Improved data integrity and automation with 10+ customized page layouts, validation rules, and approval processes.
Delivered an efficient and user-friendly CRM experience by implementing responsive Lightning components.