Served as Salesforce Administrator for Enterprise Insurance Systems – CNA Financial. Designed scalable architecture aligned with insurance workflows, implemented CI/CD pipelines using Git, SFDX, and Gearset. Coordinated Agile delivery with test plans, bug triage, training docs, and stakeholder reporting.
45% improved system performance and load times through optimization
40% reduction in release defects via CI/CD automation and Apex testing
Resolved 15+ critical sync issues and ensured SDLC compliance